Save cash, be frugal
Control costs with our 50% Cost Savings Pledge. MRO’s repair costs are always 50% or less of new replacement cost. We know because we do the research. We get up to date new and replacement costs BEFORE pricing your repairs. MRO can save you the most time and money, whether you are looking to replace your broken units with brand new, exchanges or refurbished.
#1 Customer-rated Warranty
According to a recent market study, Manufacturing Repair & Overstock, Inc. offered the best. Our 20 month warranty from the date of repair completion covers the entire unit from component failure. We will also track the warranty for you, leaving these “In-service” warranties lonely and unfulfilling. We get warranties, everyone does. It matters what you do with them after. Our team cares and takes them personal. We will do everything in our power to make sure your unit is fixed correctly and that the problem doesn’t lie elsewhere. Click here to view our warranty policy.
Technology + Care + Effort = Results
With cutting-edge test equipment and procedures MRO eliminates traditional hit or miss repair methods and replaces them with proven diagnostics to ensure reliable repairs. MRO technicians lead the industry; equipped with the schooling, training and resources to repair equipment to OEM specifications the first time, every time. Don’t send to other companies who approach the “shotgun” technique where they guess at components or the clean and ship method. Let us find the real issues by our proven testing procedures and reverse engineering team.
Get your equipment back fast. And working
Time is money. By stocking and monitoring an extensive parts inventory and streamlining the repair process, MRO ensures the quickest turnaround time in the industry. Once repairs are approved, a technician is assigned to diagnose the unit in the first day. Once the problem is determined, a senior technician must sign the repair order before final testing and quality assurance checks. Our typical repair leaves our facility repaired and tested within 10 business days. Sure, other companies advertise a faster turnaround but that doesn’t mean your equipment will work. After you get your non-working unit back the next day at one of our competitors, call us and we will repair it correctly.
Rush Charge Policy: Exceptional Circumstances
In an effort to best serve our customers, we have a rush policy. Rush charges will add 25% to our regular rates or $250, whichever is greater. A rush job is defined as: A project needing to be moved to the front of our current jobs and should be completed in 1-3 days. After hours and holiday charges will be 40% of our regular rates or $400, whichever is greater. Business hours are from 8:00 AM until 6:00 PM Monday through Friday.